Domain trainsfer failed?

Technical Q&A

Topic summary

A user transferred their domain from Squarespace to Shopify but encountered DNS configuration errors that prevented their website from working. The attached screenshot showed multiple errors in Shopify’s domain settings.

Key Issue:

  • After successful domain transfer, the website became non-functional due to DNS misconfiguration
  • User was unclear about who their DNS provider was post-transfer

Solution Provided:

  • DNS provider is now Shopify (managed through Shopify Admin)
  • Recommended DNS records:
    • A Record: [email removed] pointing to 23.227.38.65 (Shopify’s IP)
    • CNAME Record: www pointing to shops.myshopify.com
  • Configuration location: Settings → Domains → DNS Settings

Resolution:
The issue was resolved with help from a friend, though the original poster is unsure exactly which steps fixed the problem. The recommended DNS updates were not ultimately needed.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

I have transferred my domain from Squarespace to Shopify and everything went well. I also got all the relevant emails to complete the transfer etc. But now my website doesn’t work and Shopify says that there are multiple errors. (see screenshot attached).

Can someone please explain me in an easy and simply way how I can solve this problem?

Also who’s my DNS provider now that I’ve transferred it to Shopify?

Best,

Ismail

Screenshot 2025-06-09 at 5.17.55 PM.png
Screenshot 2025-06-09 at 5.17.55 PM.png1508×806 118 KB

1 Like
2

Hi @Amsterdammornin ,

Since you have transferred your domain from Squarespace to Shopify your DNS provider will be shopify itself . You will manage all your DNS setting into shopify admin itself.

Currently the issue is that you have to update and confirm your DNS setting with Shopify .

Please follow the below steps:

Go to Your DNS Settings in Shopify
In your Shopify Admin, go to:
Settings → Domains → amsterdammornings.com → DNS Settings

Step 2: Check and Add the Following Records

A Record (for root domain amsterdammornings.com)

Type: A

Name/Host: [email removed]

Points to / Value: 23.227.38.65 (This is Shopify’s IP)

CNAME Record (for www.amsterdammornings.com)

Type: CNAME

Name/Host: www

Points to / Value: shops.myshopify.com

Once DNS is correct, you can set your primary domain to either amsterdammornings.com or www.amsterdammornings.com, depending on your preference.

This will connect your domain to your Shopify store correctly.

Thanks !

1 Like
3

Hi Steven,

Sorry for my late reply, I just see this message now :slightly_smiling_face:

I still need to get used to following this community page. It somehow worked thanks to a friend’s help without needing to do these DNS updates. Somehow, I’m just not yet sure how it worked.

Thank you for your help!

Best,

Ismail

1 Like