I have two business accounts in Facebook which is the maximum allowed at this point. Both of these business accounts have one commerce account each which was created within Shopify.
There was an issue with both of them so they were removed from Shopify. They still remain in Facebook Commerce Manager and the problem is that I am unable to delete either of them. Both are causing an issue which restrict the entire account, so I am unable to sell from any shop I create.
When attempting to delete the Shopify Commerce accounts from within Facebook Commerce Manager, there is no option to delete. Facebook, being the Einstein level IQ geniuses they are, state that the reason the option is not there is because the account is restricted. Regardless of if the account is restricted, the option to delete the commerce account should still be there. The account becoming unrestricted will not fix the issue of the missing delete commerce account button. And for whatever reason, I am able to create NEW shops under the same commerce accounts and delete them with no issue.
Not only this, but attempting to link a new shopify store to my commerce account results in nothing more than an error message on the shopify side. This is due to the existing shopify commerce account within Facebook.
Facebook blames Shopify and Shopify blames Facebook. Neither side is helping. However, all I know is that I’ve seen multiple people with this issue, some never having it resolved. With that being said, I am a large scale business who is now unable to conduct business on the Facebook marketplace due to this ridiculous issue.
I have been at this morning until night for two days straight, filing appeals and contacting rep after rep after rep.
This is a serious glitch in the system and searching Google yields results which indicate that this has been an issue for at least a year. The last thread I viewed in this support forum had the same problem with zero resolution. I pay good money for this subscription to not be able to use it.
Below is a screenshot of the issue. As you can see, there is no ‘Delete Commerce Account’ button where it should be.
