I am trying to edit the Product description, but it keeps showing the old description on the page. I have cleared my caches but the result is the same. Please help me out
Topic summary
A user is experiencing an issue where edits to product descriptions are not saving or displaying correctly—the old description continues to appear despite clearing caches.
Troubleshooting Steps Suggested:
- Check for third-party page builder apps that might interfere with the admin panel
- Try clearing formatting in the Rich Text Editor and resaving changes
- An image/screenshot was shared demonstrating the recommended approach
Current Status:
- The issue remains unresolved and ongoing
- The support representative requested follow-up if the problem persists after trying the suggested solutions
Hi there, @Ankitshinde !
Thanks for posting in the Shopify Community. Do you have any third-party page builder apps installed on your store? It’s possible that there is interference between the app and your admin.
If not, the issue may be with the Rich Text Editor. You can try clearing the formatting and save the changes, as shown here:
Let me know if the issue persists. Thanks!