Hello, I am attempting to edit my descriptions for my product pages and am seemingly unable too. Every time I save, it reverts to the original description. I have tried clearing my cache, using incognito mode, and switching browsers and no luck. What else can be done to remedy this issue?
Topic summary
Main issue: Edits to product pages (description, name, tags) are not saving. Changes appear to save (“product saved” message at bottom) but revert to the previous content; the top-right Save button remains active.
Scope and timing: Multiple users report the problem starting 8/24/2023. Edits worked the previous day, suggesting a new or recent platform-side issue.
Troubleshooting tried: Clearing browser cache, using incognito/private mode, and switching browsers. None of these steps resolved the issue for any participant.
Observed behavior: After clicking Save, content sometimes immediately snaps back to the old version, and always reverts on page refresh. Users cannot persist any updates to product details across fields.
Artifacts: One participant referenced what they are seeing (likely a screenshot), focusing on the conflicting save indicators and reversion behavior. No code or technical logs were provided.
Status and next steps: No confirmed solution or staff acknowledgement in the thread. Issue remains unresolved; users are seeking guidance beyond standard browser/cache steps.
2 Likes
Same problem here, more than an hour and nothing happens.
3 Likes
Same!
1 Like
I have seen a lot of posts while searching for a solution. Every time, Shopify says clear your cache; try a new browser.
None of those seem to work. I can’t save anything on the product page. Name, description, Tags. Anything!
It just started today 8/24/2023, I made plenty of changes yesterday with no issues.
Here is what I am seeing.
Anytime I make a change and click the save button the save button shows the “product saved” at the bottom of the page. Yet the Save button at the top right never goes away. Sometimes when I click save the description goes back to what it was before I saved. When I refresh the page it also reverts back to my old data.
1 Like
Same problem here
1 Like
Yep, Seems like it just started for me today as well.