When I try to connect my Facebook business page within my shopify it says ineligible and there is an error message that pops up saying “the shop linked to these assets is violating integrity policies and is not eligible to engage in this commerce operation.” Can someone please help?
Hi @jonellej !
Thanks for getting in touch here!
Firstly, can you confirm if you have fully completed set up of the Facebook sales channel within your Shopify admin following our help resource here? I suspect the set-up may not be completed here.
In addition to this, can you tell me where you’re seeing the error appear and also send a screenshot so that I can troubleshoot this further? That would be a great help for me!
If everything checks out, I would suggest reaching out to Facebook and submitting an appeal of your account here. Please take note that when discussing a Facebook Eligibility, we highly advise making this direct appeal to Facebook. This is because as much as we’d like to have an Influence to Facebook’s decision, account eligibility is solely handled by them. In addition to that, we also don’t have access to Facebook’s system/records. I hope that is helpful!
By the way, how are things on the rest of your website going? Just so you know, we are not only here to help with technical queries, but also to help you grow your business. If you need any marketing advice or how to get more traffic or sales to your store, just ask!