Unable to login to my online store, what can I do?

Hi @theoceanwolfs .

Thank you for your message, I would be happy to provide you with some assistance.

I am sorry to hear you are having trouble logging into your store, have you tried multiple browsers and on your mobile device and had the same issue? I would also recommend clearing your primary browser’s cache, cookies and history and refreshing your page to try again. If you are still getting the same issue, I would recommend reaching out to our live support team so we can take a closer look.

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help center here and log in to your account to create a support request. Once you reach a support team member and explain the situation, they will be able to access the account and take a closer look into what may be going on. Thank you for your patience during this time, I can certainly understand the need to have an active shop at all times and we will be happy to take a look together with you in the hopes to get you quick access to your shop once more. Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.

However, Please feel free to reach back out here directly if you have any questions at all, we are always happy to help.