Hi, when I try to login to help.shopify.com it shows
Internal Server Error
and I can’t login.
How do I get help? Is there a number I can call. I have an urgent issue with my store
Hello, @needhelp5 .
Welcome to the Shopify Community.
I’m sorry to hear you’re not able to login. Does this issue happen when attempting to log in on a different device or browser?
To assist you with logging in, please follow the steps below.
- First, clear your cache and cookies and completely reboot your browser.
- Once you’ve restarted, head to this login link to log into your store.
If you’re still having issues logging in, I recommend trying the troubleshooting steps below.
- Try a different web browser, as well as incognito or private windows to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.