Understanding Recovery Operations Invoice from Japan: What Am I Paying For?

Shopify Discussion
1

Hello all,

I have been reaching out to Shopify team for weeks concerning this. We received an email from Shopify Recovery Japan with an outstanding balance to pay or else our store would be shut down. As far as we know we have paid all necessary fees to Shopify, and they have deducted percentage from every one of our sales. The email does not show any invoice or what we are paying for exactly and whats really sketchy is it will allow us to pay half the amount first. Again we have tried reaching shopify support been issued a ticket number with no response to our question to what it is we are paying. |

Thanks in advance everyone in this community who can help me solve this out, do not want our store to shut down.

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@Jpnmartteam

Does the email come from an @shopify.com email address? If you do not see an amount owing in Settings/Billing, then the email is likely a phishing email. You can forward the email to safety@shopify.com.

If our Recovery team was trying to get ahold of you, then they would make notes on your profile for our Support teams to see. Contacting support would be the best step to confirming if our Recovery team is reaching out. If there are no notes, and they have contacted our Recovery team to confirm that they haven’t reached out, then the email you received can be considered spam.