I received a charge on my credit card that I did not recognize. The merchant is listed as SHOPIFY* 264428383. I can I find the name of the merchant and/or verify that the charge is legitimate? Thank you.
My question is how do I find the name of the merchant and/or verify that the charge is legitimate? Sorry for any possible confusion. Thank you.
Hi @BruceO have you reached out directly to Shopify customer support with these details yet? I believe you’d be able to get some needed help this way.
Someone from Shopify Customer Service got in touch with me and has offered to help. But it was only due to the fact that the CS agent had been monitoring this site. I never did reach a CS agent directly, and still don’t know how to do that. So bottom line is that the automated chat did not answer my question and to the best of my knowledge never put me in the queue to chat with a live person.