Need to know whether order confirmation emails can be customized based on a product SKU (stock keeping unit), so customers receive different fulfillment and customer service information depending on which product they purchase.
The immediate use case is a new product being handled by a separate fulfillment center, which requires different post-purchase contact details than the rest of the catalog. A live store URL was provided for context.
Current status:
Outcome: the question remains open and unanswered in the available posts.
Hi – I have a tight deadline and urgently need to find out if it’s possible to set up a separate order confirmation email based on a product’s SKU. My client is introducing a new product but they are using a different fulfillment center so the customer service information would be different depending on which product they buy.
Edit: the site is https://thebeverlyhillsescape.com/
Bumping this - can anyone help?