URGENT Can't access support or create tickets..!

Shopify Discussion

Topic summary

Main issue: The OP cannot reach a human Shopify Support agent. The chatbot loops to a “Select a store” button to connect with a Support Advisor, but that link/page is broken, preventing ticket creation or live support access. Impact reported: lost customers and orders; urgent need for assistance.

Troubleshooting already attempted (no success):

  • Cleared cache/cookies and used incognito
  • Tried multiple browsers and devices
  • Used the Shopify mobile app
  • Restarted device and verified software is up to date

Community responses: One member offered to help via direct message if the problem is website-related. Another shared a Shopify help link pointing to a buyer complaint/customer support page for contacting support.

Outcome/status: No confirmation that access to Support was restored or that a ticket was created. Discussion remains open; key unresolved issue is how to reach a human advisor when the “Select a store” support link is broken.

Summarized with AI on January 9. AI used: gpt-5.
1

Hi, I’ve been trying for the past few days to reach a human support person inside shopify without any responses.
Your chatbot keeps prompting me to "Got it! Click select a store to connect with a Support Advisor.

Select a storeConnect with a Support Advisor" and when I click that button it takes me to a broken link/page which is not working. I’ve tried every single solution:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

And still, NOTHING! This is getting extremely frustrating and we can’t even have support to solve the main issue!! We’re losing customers, orders & our business is critically affected by this! I URGENTLY need a human support person to get in touch with.

1 Like
2

If your issue is related to website problems you can send me a message with the details and I can see if I can solve the problem.

3

Hi @sawy

You can contact Here: https://help.shopify.com/en/questions/buyer-complaint#/customer-support

If you have any kind of problem in your Shopify store. You can say it freely.

Best regards

Shishir Hasan | Shopify Website Developer