For two days now I have been reaching out to support. I keep being told they will escalate my case and email me, but I have heard back from no one and I continue to have my sales revenue deposited in a fradulent chceking account. I have asked repeatedly to have my payouts locked while they go through the process of verifying my account. There are several thousands of dollars from fradulent sales coming up for payout.
Does anyone know how to actually get help or have some actually escalate their case?
"URGENT: @ShopifySupport still sending payouts to a hacker despite multiple tickets. Please escalate
Topic summary
A merchant reports an urgent security breach where Shopify continues sending payouts to a hacker-controlled bank account despite multiple support tickets over two days.
Key Issues:
- Sales revenue is being deposited into a fraudulent checking account
- Support has promised escalation and email follow-up but has not responded
- Merchant has specifically requested payout locks during account verification
- Several thousand dollars in fraudulent sales are pending payout
Current Status:
The situation remains unresolved and ongoing. The merchant is seeking advice from the community on how to actually get their case escalated and receive effective help from Shopify support.