Urgent! Two Step Authentication on Partner account

[nadezhda_iv1]

Hello.

I’ve been locked out of my Shopify Partner account for about 3 days now. I have two-step authentication on my account( as I can see in my email) enabled. But I didn’t enabled it, probably my account has been hacked.

So, I have no recovery codes, and I’m not using any authentication app too!

And I can’t access it.

I’ve been trying to contact Shopify support during these 2 days, but no response…

Please help me to recover the access to my Partner dashboard!!!

Kind regards,

Nadya

[KetanKumar]

@nadezhda_iv1

yes , please retry and recovery code each it will show can you try i have same issue facing but its work now

[nadezhda_iv1]

Hi,

Thanks for your reply!

But I didn’t enable this option, so I do not have any recovery codes…

[KetanKumar]

@nadezhda_iv1

oh sorry for that if possible to send your details in DM so i will check my end

[nadezhda_iv1]

Thanks for your help!

I’m waiting for Shopify support to help me with my account recovering…

[oscprofessional]

@nadezhda_iv1

Set up Authenticator

1. On your Android device, go to your Google Account.
2. At the top, tap the Security tab.
   If at first you don’t get the Security tab, swipe through all tabs until you find it.
3. Under “Signing in to Google,” tap 2-Step Verification. You may need to sign in.
4. Under “Authenticator app,” tap Set up.
   On some devices, under “Authenticator app,” tap Get Started.
5. Follow the on-screen steps.

If this method don’t work then refer this link.

https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DAndroid

[nadezhda_iv1]

Thanks for your input!

But I haven’t enabled 2-Step Verification on my Shopify account and I don’t have any keys.

I think somebody hacked my Shopify Patners account!

So I can’t access to this account, because I didn’t do that( no keys, no recovery codes- which required to enter it now)…

[KetanKumar]

@nadezhda_iv1

yes that would be great Shopify Support

[nadezhda_iv1]

Yes, I hope, they will help me…

Don’t want to lose account with our app.

[KetanKumar]

@nadezhda_iv1

don’t worry about its all safe your account it will keep recovery soon as soon possible

[nadezhda_iv1]

Hope, its been 3 days since I’m trying to get any reply from Shopify support…

[KetanKumar]

@nadezhda_iv1

did you contact Shopify partners account?

[nadezhda_iv1]

I can’t do that, because I can’t login to my Partners’ account…

It’s a vicious circle…

[KetanKumar]

@nadezhda_iv1

can you try here

[nadezhda_iv1]

I should login before…

[KetanKumar]

@nadezhda_iv1

oh sorry your account is please wait supported team

[nadezhda_iv1]

Yes, still no reply from support team…

[oscprofessional]

@nadezhda_iv1 ,

Can you share the screenshot ?

[nadezhda_iv1]

Sure

[nadezhda_iv1]