Can someone please help me…last week I was looking at my CUSTOMER LIST, and I was able to SEE if they have not only had their products fulfilled and delivered, but I saw WHO HAS OPENED THEM and who has not even touched (opened) their products…and now for some reason I CAN NOT FIND THAT SAME content…I am looking at my customers list but I can’t remember where I went to view if they opened their stuff does anyone know?
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Hello @Homemadegarden You’re likely referring to email or order delivery tracking, package tracking engagement, or email engagement metrics — but Shopify by default does not show whether a customer has opened their package (physically) or even specifically if they opened an email or shipment notification in the Customer list.
However, here’s how you may have seen that info:
Possibilities of Where You Saw That Info Last Week
- Third-party app on your Shopify store
You may have used an app that shows:
. Order fulfillment + delivery status
. Package tracking engagement (e.g. when a customer viewed their tracking page)
. Email open tracking (e.g. “customer opened shipping email”)
Examples of apps that do this:
. AfterShip
. Route
. Track123
. Shopify Email (with activity shown in the Marketing tab)
. Klaviyo or other email tools (shows email opens)
- Shopify’s own order timeline / tracking history
Go to:
. Orders > Click on any order > Timeline
You may see messages like:
. “Customer viewed their order confirmation page”
. “Customer clicked tracking link”
. But again, Shopify doesn’t natively show if the physical package was opened — only if they interacted digitally.
-
Marketing > Campaign performance
. If you sent emails (via Shopify Email or Klaviyo), you may have seen open/click rates per customer. -
Tracking page engagement from your app dashboard
. Some shipping apps (like AfterShip) show if a customer viewed their tracking page, which might feel like they “opened” the product.
Try These Steps to Re-locate the Info:
-
Go to Apps in your Shopify admin – see what tracking/email/CRM apps are installed.
-
Check Marketing > Automations – did you use a flow that tracks customer actions?
-
Check Orders > Order Details > Timeline – see if Shopify captured the customer interacting with the tracking page.
-
If you’re using Klaviyo, go to the Recipient Activity tab under a campaign/flow.
If You Tell Me:
. Which apps you’re using for order tracking or email (e.g. Klaviyo, AfterShip, etc.)
. Or if you remember a phrase or screen layout from what you saw
…I can help pinpoint exactly how you got to that screen.
Thankyou 
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THANK YOU VERY MUCH!!! I know I am not crazy LOL, well maybe a little BUT I KNOW I SAW IT!!! I will try everything you said thanks again!
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Hi,
Hope this will help
- Check Email Campaign Report
- Check an Individual Order’s Timeline