My Shopify store was shut down without any prior notice or warning, claiming that I violated the AUP policy. However, I have reviewed it many times and still cannot understand which rule I violated. I believe that normal store operators would never violate these policies. I am now extremely angry and frustrated because I have 20+ accounts of my clients which i am handling and they invested so much money in finding suppliers and i invested my skills and time for good sales and advertising money for better sales. Now exact 3 days before payouts they terminated my all clients store which a operating on my gmail. Why is my agency being treated this way? Does Shopify completely discriminate against individuals? When a personal merchant on a basic plan encounters difficulties, there is no customer support at all, right?
Topic summary
A Shopify agency operator reports that their store and 20+ client accounts were all terminated without warning for alleged AUP violations. The shutdown occurred 3 days before scheduled payouts, affecting accounts linked to their Gmail.
Key concerns raised:
- No clear explanation of which specific policy was violated
- Significant financial impact: clients invested heavily in suppliers, while the operator invested time and advertising budget
- Lack of customer support for basic plan merchants
- Perception of discriminatory treatment toward individual/small operators
The user has reviewed the Acceptable Use Policy multiple times but cannot identify the violation. Screenshots are included showing the termination notice.
Status: Unresolved. Another user experiencing a similar issue has asked for updates, but no resolution or response from Shopify has been shared.
1 Like
Hello I’m facing a similar issue. What happened as it’s been a while.