Website not working

Shopify Discussion

Topic summary

A user purchased a domain through Shopify yesterday, but the URL is now showing a “can’t be found” error.

Troubleshooting steps requested:

  • Navigate to Settings > Domains and provide a screenshot of the configuration
  • Share the store URL for direct assessment

The issue remains unresolved, awaiting the user’s response with diagnostic information to identify whether this is a DNS propagation delay, configuration error, or another technical problem.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I made my url yesterday and it’s not working today. It says it can’t be found. I got a domain name from Shopify.

2

Go to settings > click Domains. Take a screenshot of that page so we can see the setup you have.

3

Hi there @Kita75 would you mind sharing your store URL link here so that we can have a look and help assess what the issue may be?