What app do you use for customer feedback and reviews?

Hello :slightly_smiling_face:

I would like to know what app/system you are using for your customers to leave feedbacks!?

Not only for a specific item, also for the overall feedback on my service/quality of item :slightly_smiling_face:

Please, let me know if you have any suggestions :grinning_face_with_smiling_eyes:

Hi @MRBVETEMENTS ,

You can use our app

getReviews ‑ Product Reviews

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getReviews enables merchant to integrate feature of customer’s feedback on their store.By this means you can know your customer’s level of satisfaction with your products, boost trust and sales.
It has :

Easy understanding UI- All app options are available on a single page, you can switch between them from top navigation link.

Filters- Easily fetch all published, unpublished or pending reviews using “Showing” drop down option.

Sorting- Sort reviews table items by Rating, Review Status or Posted date.

Bulk Action- Save your time by choosing “Action on reviews” drop down option to Publish, Unpublish or delete selected reviews at one time.

Single Action- You can also choose to edit a single review status or delete a review by clicking pencil icon or trash icon under Action column in reviews table.

Auto publish review- Enable/Disable auto publishing of a posted review from settings page.

Email notification- Enable/Disable new review post email notification on your merchant email from settings page.

Live notification- You will get immediate notification of new review post if app dashboard is open.

Reviews on store front- You can also choose How many reviews you want to show per page? under settings page.

Hi @MRBVETEMENTS ,

I’m Richard - CRO Expert at PageFly Landing Page Builder. Welcome to Shopify Community!

Regarding this concern, you could refer to Email Marketing by CM Commerce app, in which you could ask for the feedback from your customers for the whole store, not only a specific product. And happily to inform that this app has been integrated with PageFly. You could easily use the elements in PageFly via drag-and-drop system. For more details, you can check out this manual: https://pagefly.link/defdUDjm

Hope my answer will be helpful to you!

Best of luck!

1 Like

You can take a look at Yotpo Product Reviews & Photos app. In my opinion, it is one of the best product review apps for Shopify with powerful in-built analytics that help make better business decisions.

With it, you can:
Display reviews/ratings anywhere on the website with on-site widgets
Share the best customer content on Facebook & Instagram
Leverage their official partnership with Google to boost brand discovery and increase search traffic, and more

There is also a very popular Shopify reviews app by Loox. It combines a Shopify ratings app and the functionality of Shopify review app with pictures. It enables you to automatically collect customer reviews with photos and display happy customer content. It encourages word of mouth and repeat purchases with photo review incentives and referral discounts.

You can get full information about the most useful Shopify apps here https://whidegroup.com/blog/top-shopify-apps-part-1/, https://whidegroup.com/blog/top-shopify-apps-part-2/

Hi, thanks for your question.

LAI Product Reviews allows merchants to add review widgets on pages like homepage, collection page, product page, cart page, happy customer page, review popup. This app not only display photo reviews, but also showcase them in various styles to make the store and products stand out.

Our app is listed as the most suitable choice for early business owners who may not have much knowledge in terms of social proof and editing, as well as managing their store look. We include multiple review widgets (review box, grid, showcase, review pop) and user-friendly navigations for newbie to get used to such as drag and drop. Moreover, we offer personalized review display options and beautiful templates for a better targeting for new business owners.

LAI Product Reviews with 24/7 support live chat is a great app that helps you easily customize your review widgets and make it more attractive.

If you find my comment useful, please let me know by giving it a Like.

Thank you!

Alice from LAI Product Reviews