What customer support apps do you prefer for online businesses?

Shopify Apps

Topic summary

Request for recommendations on customer support apps for Shopify stores, alongside an offer of 3 months of free access to a new chatbot and onsite marketing widgets for interested testers.

Suggestions shared:

  • HelpCenter App: Emphasizes a helpdesk ticketing system that centralizes communications from email, Facebook Messenger, and live chat into one interface. Supports multiple inboxes and agents, provides access to prior customer conversations and purchase history, and includes an FAQ builder and Live Chat.
  • LiveChatAI: GPT-4–powered with broad integrations across platforms. Features AI-to-human agent handoff (seamless transfer to a human when the bot can’t resolve an issue) and a user-friendly interface.

Outcomes and next steps:

  • No consensus or final decision; the thread remains open.
  • Action item: Interested users can comment to receive the free 3-month access to the new chatbot and marketing widgets.

Unanswered focus:

  • Additional app preferences, must-have features, and real-world performance comparisons across suggested tools.
Summarized with AI on January 10. AI used: gpt-5.
1

Hi everyone,

Which apps do you use for customer support? What do you like most about in these apps?

I’m developing a customer support app for Shopify owners. If you are interested to get 3 months free unlimited usage of our brand new chatbot and under onsite marketing widget’s please comment below. I would love to talk details and give you access to our suite for free during next 3 months.

Best,

2

A great solution for customer support is HelpCenter App.

One of the app’s most commonly wanted features is helpdesk ticketing system, which enables to centralize all communications from different channels (email, Facebook Messeger, live chat) in one place. It is possible to add as many inboxes as needed as well as agents.HelpDesk also provides the option to easily access previous customer communication and purchase history, which helps to build business-customer relationships and improve the quality of customer support.

Two other features that HelpCenter offers are an FAQ builder that lets shop owners create a nice and convenient FAQ section on their store, and a Live Chat for real-time communication

3

Hi,

I’m using LiveChatAI since it is GPT-4 powered. It also has many integrations and is compatible with many platforms. ıt has AI bot to human agent handoff which is pretty handy when AI can’t solve a problem.

You can check it out for inspiration maybe, it has a really friendly user interface.