read the article here: https://readcaffeine.blogspot.com/2021/10/the-best-helpdesk-for-shopify-2021.html
I would also like to suggest an app called the HelpCenter App. The reason it works best with Shopify is simple - it’s designed for Shopify and its’ merchants in mind. Besides some must have helpdesk features (combining inboxes to one platform, tags, auto-replies, etc.) it also enables customer support team to have an instant overview of customers’ previous inquiry and purchase history. This helps to boost customer experience as the support is more personal.
HelpCenter App’s helpdesk is also suitable for anyone just starting their online store. The free plan includes 50 helpdesk tickets in a month.
Moreover, the app also comes with three other features - FAQ builder, live chat and product description tags.
Hello,
I would like to recommend the HelpCenter app for handling customer requests in your e-commerce business. HelpCenter is a user-friendly and intuitive customer service software that can help you enhance your interactions with customers and make them more effective.
With its easy setup and use, HelpCenter can help you quickly create a comprehensive FAQ page that is easy to navigate for your customers. This can save valuable time for your support team and provide your customers with the information they need without the need for direct support.
Overall, HelpCenter is an efficient and practical solution for managing customer requests and support inquiries. It can streamline your customer support processes and improve your overall customer experience.
I hope that my recommendation is helpful to you.
Best regards,
Shark Byte team.