What is mailer@shopify.com

Technical Q&A
1

Hi, whenever I receive an enquiry via my ‘Contact Us’ page my reply always shows

FROM: StoreName mailer@shopify.com.
what is mailer@shopify.com and can I get rid of it?

thanks!!

2

Hey, @drgm .

Thanks for reaching out to our Community. I noticed that you’re a new member, welcome! I’m happy to provide some clarification.

The email that you are seeing come in from your Contact Us page is as expected. This is our email address mailer@shopify.com. Since the Contact Us page uses our system to forward this form to your email, this is how it is delivered. To avoid your customers seeing that address, simply copy the ‘reply to’ email into a new message to reach back out to your customer. Is there any particular reason why you’re hoping to change this?

Best,

1 Like
3

Hi Luna, thanks for clarifying that. I was hoping to reply direct for a faster smoother response, but copying the reply to a new mail is fine, thank you

4

Hey, @drgm .

Thanks for getting back to me! I see where you’re coming from for sure. I’m happy to pass along your feedback. Please let me know if there’s anything else I can help with.

Best,

5

Is there a way to change this to come directly from my store? I would like to not advertise Shopify through my stores email if at all possible.