When a customer purchases from us on their credit card statement it shows our company phone number, can we put our customer support number on there instead or what else can we have shown there and how do we make that change? Can we add our customer support email on there instead?
Topic summary
Main issue: The merchant’s credit card statement descriptor currently shows their company phone number. They want to know if they can replace it with their customer support number, an email address, or other details, and how to make that change.
Key questions:
- What information is allowed in the credit card statement descriptor (e.g., different phone number, email)?
- How to configure or update the descriptor within Shopify or the payment gateway settings?
Context note: The descriptor is the line item text customers see on their card statements identifying the merchant or transaction.
Status: No answers or guidance provided yet. The thread has no resolution and remains open with unanswered questions about allowed formats and the specific steps to update the descriptor.