When is the Shopify Support Chat Window Getting Fixed? It's unusable

[LoungeBeauties]

Hi,

I cannot communicate in the Shopify Customer Support Chat Window. I login, provide my credentials, prove I’m not a bot, and the Chat Window opens, but it cycles through with the “reply” message. The support reps continually try to “chat” but I’m unable to type anything. I tried this numerous times on two different browsers, in Safari and Chrome, but all the same issues. What’s going on?

[Victoria_13]

Hi, @LoungeBeauties .

Sorry to hear that you’re currently experiencing issues when trying to access our live chat. I appreciate you trying within different browsers to rule out any issues. I’d like to share some additional troubleshooting steps to ensure you’re able to contact our support team.

Troubleshooting Steps:

• Clear your cache and cookies on your browser. After this, completely reboot the browser and retry the live chat option.
• Try an incognito window or private windows to rule out any browser issues.
• Ensure the web browser is up to date on the latest version. (We don’t support every browser, but we do support these ones.)

If you’re still unable to access our live chat I recommend reaching out through our help center using our email option or scheduling a call-back for phone support.

Let us know if you have any additional questions or concerns!