I have a new business registration now. I want to change my business registration id . I can’t find the page to change the id. Does anyone know where cab I change it?
Hi there, @Haydenlookout !
Are you looking to change the business ID associated with your Shopify Payments account? If that is the case, you will need to get in touch with our live Support team directly. I’m unable to provide account-specific support through the Community Forums, but if you reach out through the Help Center, we can access your account and have our escalated team change the information for you. We’re available 24/7 via live chat, callback, and email!
I hope this helps, and please let me know if you have any other questions.
No one from the live chat has been able to help for a similar situation and to upload registration docs
i have talked to 4 people now (because each person just abandoned the conversation)
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Hi there, @WNM777 .
I’m sorry to hear you haven’t had a satisfactory support experience so far. Could you tell me a bit more about the issue you’re facing, and why the Support Advisors you’ve spoken to on the live chat haven’t been able to help you (if they’ve provided you those details)? I definitely want to help you look into this and find a solution.
I look forward to working with you on this.
I was asked to upload business registration document. But, unable to submit as the submit button is greyed out (can’t click) - I also want to amend the business registration number of my company on Shopify. The support rep in the online chats have asked me to wait via emails and then after a few days when I email back I don’t get any response and I have to start all over to explain to a new person and the cycle continues (already 4 people)
Hi, @WNM777 .
Thank you for getting back to me, and I’m sorry you’ve had to contact us so many times. From what you’re describing it sounds like your case would have been escalated to a specialized support team, and their response times are longer than our standard support team. Rest assured that if you have contacted us and your issue was escalated, you will get a response by email, it just won’t be right away. I recommend keeping track of your ticket numbers in case you have to follow up or want to know the status of one of the tickets.
Please let me know if there’s anything else I can help you with!
Now we have support staff asking for authentication pins that essentially would give them full blown access to my admin
what is going on??
Hi, @WNM777 !
Thank you for getting back to me. This is our standard authetnication procedure, and it’s how we are able to investigate any issues with your account, or pull up previous communications that you’ve had with us. Entering in this pin is the same as starting a chat or callback already authenticated through the Help Center.
Rest assured that any actions taken by a Support Advisor while accessing your account are recorded, and we have strict procedures as to what we can and cannot do on a merchant’s store. Your store’s privacy is very important to us.
Please let me know if there’s anything else I can shed some light on.
This is getting more and more ridiculous. I have not gotten any updates from the several people I have spoken to. Day before yesterday a support staff told me that my case was in the queue when they escalated and now I have this written on the page to submit the document by 23rd Aug - but the submit button is still greyed out and I can’t press!!! It’s almost been a month since I first reached out to Shopify!
Hi, @WNM777 .
I’m sorry you’re still running into issues, this definitely isn’t the experience we want for our merchants.
On the page where you are trying to submit your documents, I recommend ensuring that each required document is uploaded, and if there are any comment boxes, to fill out those. If you do that and the submit button is still greyed out, you can try clearing your cache and/or using an incognito window to try and upload the documents. You can also reply to one of your existing support tickets, or contact us again through the Help Center, and the Support Advisor can see whether they can replicate the issue and have our technical team investigate if necessary. Since I’m unable to authenticate through the Community Forums, I’m not able to look into this myself, but a member of our live support team will be happy to help.
I apologize again for this situation. Please let me know if you have any other questions for me.
recommend ensuring that each required document is uploaded, and if there are any comment boxes, to fill out those. If you do that and the submit button is still greyed out, you can try clearing your cache and/or using an incognito window to try and upload the documents.
- I have done this multiple time and it’s still greyed out
You can also reply to one of your existing support tickets, or contact us again through the Help Center,
- I have replied to existing tickets and no response on any of them. When I contact they tell me that it was escalated and is in a queue - it’s been a month! and now they have put a deadline of 23rd. I mean is this how Shopify provides support?? Are we supposed to run our business or spend weeks trying to resolve such issues??
Hi, @WNM777 .
Thank you for getting back to me and confirming that you’ve tried those troubleshooting steps. I would once again like to apologize for the support experience you’ve had thus far.
Since you had those documents requested, it sounds like you are connected to an escalated support specialist, and they will be the best ones to help you out going forward. I recommend continuing to reply in that thread for updates and more information.
Thanks again for working with me on this.
Did you change it at the end? How? I’m thinking of deactivating shopify payments and starting over, as thats the only solution I can find
Hi, @Smokey2 !
Thanks for your comment. Are you looking to change the business ID associated with your Shopify Payments account? If so, you’ll need to get in touch with our live support team via the Help Center. We’re available 24/7 to assist you better!
Please let me know if you need further help with getting in touch.