Don’t have an issue, but was wanting to know the protocol for reporting an issue if a Shopify endpoint fails and it is determined that the issue is on the side of Shopify?
Topic summary
A user inquired about the proper protocol for reporting Shopify endpoint failures when the issue originates on Shopify’s side.
Recommended Support Channels:
- General users: Visit shopify.com/contact, scroll to “contact us” in the help center, and request a support advisor
- Developers with reproducible API issues: Use the community forum at community.shopify.dev
- Partners: Access the support page through the Partners dashboard
Note: The direct chat link that previously bypassed automated chatbots appears to have been discontinued.
The question remains open-ended as a general inquiry rather than addressing a specific active issue.
Hi @kroegerr 
https://www.google.com/search?q=get+shopify+support > https://www.shopify.com/contact > in help center scroll down to “contact us” when prompted ask for a support advisor
Note: looks like they killed the https://help.shopify.com/en/support/topic-select/login-issue/contact/chat system to skip past all the chatbot bull
For developers with reproducible api issues https://community.shopify.dev
Partners go the partners dashboard and use the support page.
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