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They donāt care and send ready formulas and tickets to another ticket. Do you want to know how much I have lost due to their amazing support? Shopify support 8 years ago was totally different - now they have even cut the lines and we can only chat with them. Itās really annoying when you have to wait a long time for a chat advisor response or be and wait in a queue, and then start all over again. Itās a waste of time and, to me, this is unacceptable, especially for a large e-commerce hosting platform. No way!
I upload images everyday from Dropbox until Shopifyās CSV Upload broke too. It took about 1.5 months to Shopify to get it fixed. Where do you get your images from and the format of the https? Let see if I can assist.
I just left Square for Shopify and had my first interaction with one of your āAdvisorsā safe to say i am going back to square no matter how good Shopify features might beā¦ so useless and disappointing
I just left Square for Shopify and had my first interaction with one of their āAdvisorsā safe to say i am going back to square no matter how good Shopify features might beā¦ so useless and disappointing
Weāve had a support thread going with Shopify Reps for about a year, covering many different and many repeat and related issues, dealing with approximately twenty separate support advisors. Most issues started around the 2023 December holidays with missing packages, odd payout, and funds release timeline issues concerning DHL Markets Pro handled orders. Weāve continued to deal with problems with some orders since December and one since August 2023(almost 11 months ago) regarding DHL eCommerce Markets Pro claims. Weāve informed Shopify that we will consider all matters closed at the end of this week, as we want to give them one more shot at resolving our problems since they so awkwardly appear to forget or not fully understand the issues when they announce āfinal resolutionā details, despite us sharing the details many times in the same support thread over many months. We suspect Shopify is ignoring the pertinent information and simply hope we will disappear. Itās not a good feeling to know that a service provider weāve worked with for over five years and paid top dollar for isnāt willing to resolve issues caused by the service provider themselves(Shopify/Globalee) respectfully or their partner organizations(DHL eCommerce, DHL Worldwide). Iām researching to understand the most effective ways to share our grievances with the public and consumer affairs agencies and various review sites, as I said I would in the support thread with Shopify. Besides threads here, Yelp, Reddit, Better Business Bureau, Federal Trade Commission, https://dos.ny.gov/file-consumer-complaint, Consumer Financial Protection Bureau, Ripoff Report, Planet Feedback, Pissed Consumer, Resolver, Quora, and Social Media, Iām interested to know of any other paths other Shopify customers have taken to share their grievances or to attempt to rectify issues that Shopify Support Representatives settle on, shy of meaningful and fair resolutions to their customers. Starting next week, I will begin sharing details publicly. Thanks for any help. - EC
And now they have Chatgpt. I got the same solution with same steps by the support advisor for a problem on which Iāve already done my research. After sharing the problem, he asked me to wait for the email with the solution. I said alright, until then I can resolve other issues Iām dealing with and this happened
āve noticed that the responses to customer concerns seem to follow the same script, without addressing the core issues. The reality is, thereās no effective way to escalate complaints, and it feels like Shopify is fully aware of this but chooses to ignore it. As someone who has been using Shopify for 10 years, Iāve seen a significant decline in the quality of customer support over the last 3ā4 years. This is deeply concerning because great service without reliable support is no service at all. If this trend continues, I fear it will drive customers away despite the platformās strengths. Shame on you
