I’ve been a Shopify customer for 3 months and the reason why I chose Shopify over other platforms was their widely advertised and touted “24/7” support. In just 3 months time Shopify has reduced their support from phone calls, to call backs only and now they no longer offer call backs. Their 24/7 support model is a play on words. 24/7 support is useless when they no longer offer ANY phone support and a chat session takes over an hour to initiate. Every single time I talk to someone they do not have solutions…they have to “Get back to me”. A chat session is a terrible way to support a platform like Shopify anyway.
Honestly guys, if I had any clue the support would get this bad there is no way I would have considered this platform.
Extremely disappointed customer here and will warn other entrepreneurs to stay far away from Shopify.
I signed up during the pandemic and wish I had chosen another platform. Shopify’s customer support is absolutely horrible!!! I don’t know how they have built themselves up when their support is nonexistent.
I thought Amazon seller support was useless until I used Shopify support. The rep basically closed the chat without solving my query. He did nothing at, he wasted like 10 min asking useless questions like “when was the last time you logged in”, who notes down when you log in to a website?
That is the trend with American companies, the moment they list their customer service is completely disregarded. They even lie to you all the time!
I literally said to a rep 2 days “you guys like to ask silly questions. Please don’t ask me any silly questions.” A little rude but IDC!!!
I was so angry that they waste so much of my time!
another rep took 43 minutes to answer FOUR questions! FOUR
and another time I had another rep and I asked a question about shipping and he replied “Really good question, are we referring to the shipping package?”
so I ask him is there another shipping option LMAO
They’re either just being a..holes or they’re just fu/king dumb.
I concur. The support used to be second to none; now it feels like abuse. Today, I tried to get help via chat. The support person was polite enough but couldn’t get me a straight answer, since I’m speculating that the problem stems from some new invasive Shopify edict.
Then, try to find out how to get someone on the phone – which used to be simple and the support was friendly and knowledgeable. They’ve hidden that option now and trying to find it send you off in an endless loop until you’re dizzy. I finally found the option for requesting a callback after studying under Sherlock Holmes (there’s no way I can find it again). The callback finally came after 40 minutes … but I was on hold another 15 minutes until someone came on. I was in the process of politely explaining the issue when the phone went dead.
I’m unlikely, after 4 years, of renewing my subscription.
The call back option is now grayed. All I want to do is renew my domain. Omg this service is so bad they are too cockey! Tobias Lutke owner, now Billionaire is responsible for this find him. He went public in the US and only collecting checks. You cannot run this business via email. It is too technical. Not to mention dumb billing! Bills whenever, dates change monthly. He doesn’t CARE! Big E-commerce this is your chance! Their product source is a lie. Most apps are stupid. They mislead you. I wasted 100s of hours with shopify. The chat didn’t work because of some crazy encryption. U Suck Shopify! I went to Bbb Better Business.
shopify has outsourced support no doubt the people behind the chat and email are drooling on their keyboard.
I just moved to https://bit.ly/2TltvBR using their instantsite product after testing the following so that I can stick solely with paypal and get charged 2.9% paypal and not 4.9% total transaction fees because shop pay account doesn’t integrate with quickbooks self employed. I had to write my own CSS to design their cart but it was worth it.
I had an issue with eeseewid support with paypal inline credit card images on checkout which is a paypal feature that just came out and needed them to revert me to the older paypal module until the bugs were fixed and they did it immediately and never sent me a canned response or sounded stupid. They even followed up with me a few days later and apologized for the inconvenience.
That’s because the Canadians who run and work at Shopify are Socialists. They don’t care about you. They just want you to do things their way, or you’ll get cancelled.
Don’t give up. Give Bigcommerce a try. I’ve been with them since 2002. Shopify ought to be ashamed of how horrible their customer service is, but then again, they’re Liberal Canadians. They want to help everyone until you disagree with the way they’re helping you. Then, they just cancel you. It’s what libtards do!!
That’s way too harsh. Amazon Seller Support is the worst imaginable by far… with the exception of Mailchimp. Mailchimp should be ashamed of themselves.
Our store has been down for more than 5 days. We have lost around $15k so far. Shopify doesn’t care. The 24/7 support is not real. Having somebody waiting to create tickets is not a solution.
We have been using Shopify for years. We used Shopify capital and POS. All of our operations were centralized on Shopify. It was a beautiful relationship until Friday. Now we can feel the pain of this thread.
We have literally begged for help, writing, calling support, explaining that our whole family income is on the line and they always answer the same. We already escalated the ticket you just wait. We can’t do anything. The ticket is with the right team.
It has been 5 days. My whole family is under a lot of stress because now we can’t even transfer the domain we have worked so hard for many years.
I share and hope Shopify can pay attention to the mess they are creating for small family businesses out there.
I had ok experiences with chat, but now 06/28/2022 not even that they are offering anymore. They basically want all the sellers go to the shopify community and make or look for questions and answers. Considering quit shopify.
Yep, another super frustrated store owner here. I just wanted to ship using UPS on my site. My customer checked out with UPS worldwide shipping and after filling the terribly designed customs form, I received a vague error that something has gone wrong. After starting a chat with support, because they don’t take phone calls, the support person literally spend 15 minutes of my time trying to tell me the error was with my customs form because they had no understanding themselves how to get past the customs form screen. After I posted multiple screenshots show it was an error with purchasing the shipping label and nothing to do with the customs form, finally they put me on hold so they could talk to a shipping tech in their own company. I’ve literally been sitting here waiting for 10 minutes. Finally the chat window keeps trying to time out becuase there has been no activity from the tech. IT’S absolutely USELESS! I hope another platform comes along soon to wipe these fools out. The admin portion of shopify is full of problems and terrible to work with.
Shopify is not an American company. They’re Canadian. Gen Xers are their most “valuable” customers, and they hate us because we’re part of Generation X. Don’t believe me? Do your research!
after seven years of being a loyal customer, I am closing my shop. I am bringing my business to a different website builder because of this. it would be one thing if the gurus on the live chat text could help in a timely manner but lately I’ve been sitting on the chat for an hour and they still haven’t come close to resolving my issue. I am so done with Shopify. customer service is a waste of time. I won’t be give them any more of my money.
