My experience with the webstore bands-straps.com has been incredibly frustrating and disappointing. I made a purchase from their website, but unfortunately, the item never arrived. To my dismay, I discovered that the webstore had closed down shortly after my purchase, leaving me with no means to address the issue. Desperate for assistance, I sent several emails to the webstore’s customer support, hoping to resolve the situation or at least receive a response, but my efforts were in vain. The complete lack of communication from bands-straps.com has left me feeling helpless and cheated out of my hard-earned money.
I definitely understand where you’re coming from regarding your order and would be happy to share some insight on how we can help.
As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I’d encourage you to check out our Order FAQ Page for more information on how to proceed.
If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved.
Please let me know if you have any other concerns.