My Shopify payout was stucked for a week, I don’t know what’s wrong and I’m trying to get my first payout.
I contact the virtual assistant but has not much help. Who can I contact to reach out to Shopify backend.
I need my issue solved asap. The payout status shows Pending for a long time already. I really need help plsss
Hi there, @Gab15 !
Thanks for reaching out!
If you have not already been contacted via email about your payments account by one of our teams you can get account support via our Help Centre here.
When prompted you can indicate that you need to proceed to live chat with an agent so we can access and discuss your account info with you securely.
Would you have been asked to provide any verification info or documents for your payments account thus far?
This could be by way of a notification or via an email contact from one of our teams.
Try double-checking your account owner email address, including any spam or other folders.
Please send me again, I didn’t received any. ##- Please type your reply
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