Need assistance purchasing shipping label. Receiving error “USPS: Invalid origin postal code”. Please help.
Hey, @BlackandAnxious !
When you encounter this issue when attempting to purchase a shipping label, it’s typically an indication that you haven’t added your shipping origin address to the Locations page of your Shopify admin. Please follow the steps on this page to add your shipping origin address.
If you already have the shipping origin address entered, the error could be a sign that the zip code of your origin address doesn’t match the zip code that USPS has on file. You can try entering the origin address in the USPS address validation tool to find out how the zip code is written in USPS’ records, then add the zip code to the address found on the Locations page of your Shopify admin.
If the error still persists after ensuring the above, it’s best we access your account and take a closer look at the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
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Thank you, thank you, thank you!
My pleasure, @BlackandAnxious ! If you have other questions or concerns, don’t hesitate to post on Shopify Community again.