Why am I getting Google policy violation errors on my ecommerce account?

[NickVA]

We are getting error messages via Google related to violation of policies via our Shopify account - we have spent countless days looking at all settings, reconfigurations and nothing has come up as “policy violation” we have reviewed and resubmitted review to google - however the same is still occurring.

We also get that our “landing page is not working” - N/A however our website is active.

Can anyone assist in direction here ?

Regards

[Moira]

Hey @NickVA ,

Welcome to the Shopify Community!

I recommend having a look at the following policies:

• https://support.google.com/merchants/answer/7052112?hl=en
• https://support.google.com/merchants/answer/6363310?hl=en
• https://support.google.com/merchants/answer/4752265?hl=en
• https://support.google.com/merchants/answer/6149970?hl=en

The most common policy violations I have come across tend to be:

• No contact info in the footer.
• No contact telephone number on the contact page.
• Business address registered to different companies.
• Not adding full contact details page linked from the footer (email, phone number, address, contact form): https://support.google.com/merchants/answer/6363310?hl=en
• Not having a valid checkout: https://support.google.com/merchants/answer/9158778?hl=en
• Not having returns and refund, delivery, privacy policy and terms of service pages
• Selling products that are not allowed: https://support.google.com/merchants/answer/6150006
• Selling products that are not stocked: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions
• Not adding any added content, and simply copy-pasting other sites
• Having multiple websites in the same niche
• Not being honest with what you sell or how you portray the business
• Having a low trust factor or no track record of order fulfillment

You can ask Google for specific examples of policy violations. To do so ask here and check the box, “I need more info”: https://support.google.com/merchants/contact/suspended

Hope this helps!

[NickVA]

Thanks very much Moira, appreciate the time to respond to me

Kind regards

Nick

[Moira]

My pleasure @NickVA , don’t hesitate to reach back out if you require any further assistance as you continue to work on your store.

All the best,