Why am I getting so many unsolicited messages after starting my Shopify store?? They are all from people wanting to help me improve my marketing and how to use social media better. Very annoying, I’m getting emails to my personal email address, Facebook Messenger, and WhatsApp. Is there anything I can do to stop these messages??
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Yes, I was experiencing the same thing when I had the Shop Messenger installed. So, I uninstalled it. I never had one interested purchaser try to communicate with me.
And, I’m finding the same darn thing with my attachment to Instagram!! And some of those folks are sending ■■■■■■■
I’m sick of it too!
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I just opened a shop and gotten several emails this afternoon! I have added this blurb to the Contact Us information. I don’t want to remove the company email, in case customers with questions or concerns can still contact us. Hopefully it helps settle some of the spam messages coming in!
Important Notice: No Contact or Solicitation Requests for Goods and Services
At [SHOP], we respect your privacy and want to ensure a hassle-free experience for all our users. Our primary focus is on providing exceptional e-commerce solutions and support to our valued customers. Therefore, we kindly ask that you respect our preferences and refrain from engaging in any form of unsolicited contact. Please note that any attempts to solicit us for goods or services may result in the termination of communication and potential legal action, as deemed necessary.
We appreciate your understanding and cooperation in this matter. Thank you for being a part of the Shopify community.
Sincerely, The [SHOP] Team
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I had just opened my store in February and getting marketers wanting to discuss their concern and help as well. But lately my inbox is flooded with their messages. It is annoying cause I’m still working a full day and have no time to answer to them, but Shopify kept notifying me to replay to the customers but it’s the marketers. How do I send them to spam or junk mail?
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Glad to hear I’m not the only one who is experiencing this. Most of them are from Nigeria. Does anyone have a solution.
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The only solution I can think of is to uninstall Shopify Chat.
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my store is around 2 years old but just over a week ago i created and connected a new domain. since 3am this morning i have received messages non stop from folks in nigeria saying they are shopify help merchants. i contacted shopify support and the chat support person seemed to know nothing a thing about this, or didn’t want to say so.
i kept asking “how are they getting my information?” and this was the best answer i was given: “07:41 Kurt (Support Advisor): I see, well Rachel here in Shopify we do have Shopify Partners who are developer and partners of Shopify who are helping merchant to improve their stores.”
i then asked one of these help merchant people messaging me about where my information was obtained from and they said that shopify partners are supplied with lists of new stores (and ones that seem new due to new domains, i’m assuming).
all in all, the answer i got from my shopify chat support person was:
07:53 Kurt (Support Advisor): Well it is also stranger that a lot of people who is saying that they are from shopify messaging you because it should be the merchant who’s reaching out to them. Don’t worry I will do my best here to stop this and help you out. What I will do is I will report this incident to our Accounts Security Team so that they can investigate what is really happening and I will also extend my help my personally monitor your account and once I get a response from our Accounts Security, I will update you right away via email.
07:54 Kurt (Support Advisor): I also understand that is very urgent as it may affect your business in the future. Rest assured that I will help you with this and I will do everything here on my end and you can count on me with this.
i was told to block them or uninstall the chat program, but it’s a rather valuable app for my store so i’ll be blocking them until my store is replaced with others that are more “new”.
im sorry we’ve all been bothered by this and i hope the messages have stopped for you all. disappointing that shopify doesn’t have cam opinion, stance, or way to resolve this though.
rach xoxo
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I was dumb enough to think they were contacting me to provide assistance. I just started my shopify account 2 weeks ago and got my first couple solicitations tonight.
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I had to uninstall my app. This happened to me a year ago or so and I uninstalled it and was happy, Then, Shopify nudged me to re-install it. So, I did and right away I had unsolicited mail from Nigeria, etc. So…I have uninstalled it again. What a disappointment! That app is useless!
Thank you!!!
I removed my email from my online store and only left the contact us form. I also included the Solicitation Blurb below to my contact form. I haven’t received anymore emails yet. I hope this helps! It’s sad that we have to go through this though.
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If it’s coming from Nigeria, it’s ‘spam’.
I just deleted the App - that’s all I ever received.
Good luck to you.
Pam
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same thing with me. how do you know whos legit and whos not. one person that i was told was sent to me is wanting to charge me and to send money for her to do marketing
none of them are legit. no shopify expert will send unsolicited messages or emails. 
now that shopify have cracked down on them sending messages within the messaging app, they are using emails and also the ‘contact us’ portion of one’s website. i wouldn’t trust any of them.
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If someone is a legit rep from Spotify, will they ask for money, or are the real reps that say they are here to help a courtesy helper? is there a way to confirm if they work for Shopify?
a real deal shopify expert won’t reach out to you. the ones inboxing you, sending messages, they’re scammers. if you do want a shopify expert,
you can find them from the Shopify Partner Directory site - it’s an offical part of Shopify.
That App is useless! I uninstalled mine because I never got a valid inquiry.
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Thanks for this! I recently launched my store and was wondering how these people found me. I assumed somehow shoptify has our stores out somewhere
I want to know the same thing? It is happening to me. Does anyone know why?
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they’re scammers who aren’t affiliated with Shopify Experts. I’ve been told
by Shopify support that no one from the expert section will ever send you
an unsolicited email. goes against their policy.
they are best to be ignored and blocked.
if you’re needing help with your store, it’s best to use a service like
fiverr as they at least add a layer of protection to the agreement made
between yourself and the freelancer.
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