My store was offered capital twice and I chose and accepted both times. After my first repayment, they immediately sent another offer. It’s been a few weeks since I paid off my second loan but haven’t received any offers or updates. And of course there’s no way to really get in touch with a representative. Anyone have any luck with contacting them or know why this is going on?
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Greetings, @ksprings .
Thank you for reaching out and posting this question!
It’s great to hear that you’ve repaid both of your Shopify Capital loans, and if you haven’t received a new offer yet, then we’d be happy to assist you with a new additional funding request. While we’re not able to provide account-specific support via the Shopify Comunity at this time, we’d be happy to continue assisting you through live chat, email, or callback. We’ll be able to send a funding request to the Shopify Capital team on your behalf once we’ve authenticated your account. Please visit the Shopify Help Center and log in to your account to create a support request.
I’d love to hear more about your business! What kinds of products do you sell? How has Shopify Capital helped with growing your business?
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Have you received an update on you offers? I’ve been waiting for about a month now for new offers.
Did you hear back from them?
Did you hear back?
Nothing yet!
Not yet
No update
Greetings, @BoutiueBabe & @LWILLIAMS1 .
Thank you both for joining the thread!
If you’re looking for additional funding requests, then this is something that our live support team can help you with. While we’re unable to provide account-specific support via the Shopify Community, our support team will be able to authenticate your account(s) and send a request to our Capital team for additional funding. Please get in touch with us through the Shopify Help Center and we’d be happy to assist you with this through live chat, email, or callback.
I’d love to hear more about both of your businesses and how Shopify Capital has been able to help with growth! What kinds of products are you selling? Do you have a marketing plan in place for your store(s)?
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I’ve contacted them several times all they say is I will receive and email when offers are ready!
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Hey, @BoutiueBabe .
Thank you for following up and providing the additional context.
It looks like there is a backlog of funding requests and our teams are working hard to get through them. Since you’ve already created a support ticket, then I’d recommend waiting as each of our teams handle tickets in the order they are received. As a result, I’m afraid additional support tickets may not necessarily help speed up this process. That being said, our Capital team will also proactively reach out when a new offer is ready or they will present the offer directly in your Shopify admin.
If you have any other questions on this topic, please don’t hesitate to let me know!
Thanks! I was made aware of the backlog issue a month ago! I’ll just wait it out! Hopefully I’m able to get some funding before Black Friday.
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Did you ever hear back?
Still No offers yet!
Did they update you yet?
They offered us a 4th round of funding on 10/4/22 and I still haven’t received an answer.
We were offered our 8th on 10/12 and still nothing here either and it’s always been approved same day within 8hrs.
I did receive an email stating funds were estimated to be deposited on 11/14
Hopefully you get an answer soon! I still haven’t seen an offer.
Hi is there still a back log going on?
Unfortunately there is from what I was told. 
I honestly don’t see them catching up until after the holidays. Opening the program to Australia I think overwhelmed the capital team, well obviously it did I’m just keeping the faith at some point soon it’ll be back where it was simple, easy and fast.
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Hi Elias!
Sorry to hijack this thread but I wasn’t sure if it was worth starting my own just to offer feedback on Shopify Capital.
I had no idea about this program and was really surprised when I was offered a loan directly through Shopify. I have been running my small business on and off since 2018 but went all in early last year when I launched my Shopify store.
Traditional banks never replied when I tried to borrow money because I haven’t had a regular full-time job since 2018 when I left my teaching career due to disability.
So to say I was happy when the offer came through was a VERY big understatement!
I applied and was happy to be approved for an AUD$16k loan.
That money went to paying off manufacturers and creating new products that I use to make custom orders. It was PERFECT timing because I had just finished an Indiegogo campaign to setup the workshop space but was still a little low on funds. The rest of the money went into an advertising campaign and I was able to lower my pricing as well which mad a big difference.
The loan was given on 23 September and I finished paying it off today 22 November after a great response to my ads and lower pricing!
I’m hoping that Shopify Capital see how well my business is going and offer me a higher amount for the 2nd loan. I have 4 new products ready to start manufacturing and hundreds of new customers that love what I’m doing and eagerly waiting new products to buy.
So from the bottom of my heart I wanted to say a big thank you to the Shopify Capital team for showing me the potential in my business and giving me the chance to really scale things up.
James
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