Why am I not receiving forwarded emails from my domain email?

[juliakv]

Hi, I purchased my domain from shopify and created a store email → hello@ohhmymoon.com and also set up a forwarding email as ohhmymoon@outlook.de.

But when I send a test email to hello@ohhmymoon.com just to check if it will be forwarded to outlook I get a failure notice. What is the problem, or what am I missing?

Pls help!!

Thank you!!

Best

Julia

[Olivia_2]

Hey, @juliakv .

Olivia here from the Shopify team.

Thanks for reaching out to our network and sharing your question. I’d love to help you sort this out today, so let’s dive right in.

For starters, I will need a little more context from you:

• How did you create your custom store email and/or where have you set up third-party email hosting?
• How long after you purchased the domain did you set up this custom email address?
• If applicable, have you verified your registration information for the domain

Once I have that information from you I will be able to better assist with next steps.

I look forward to your reply,

[Olivia_2]

Hi again, @juliakv .

It has been some time since we heard from you, so I wanted to follow up to make sure you weren’t still having issues with your email.

We know that email is a large part of conducting online business, so I’d be glad to help you further if still needed.

Warm regards,