When we export the list of products, apparently everything is ok, the message that was sent to the email appears, but we never received it in the indicated and registered email.
The email is not in the unwanted list, nor in the trash.
Hi,** @LOGICA **!
Are you exporting quite a large number of products? When it comes to exporting a CSV file from your store, the larger your export is, the longer it will take for it to come through on your email. For particularly large files, you may have to wait up to 24 hours for the CSV to be sent through successfully.
There is one other thing that you can also check however, to see if this will resolve your issue. In your Shopify admin, under Settings > General, you can check wether or not you have any special characters in your store name. If you do, you’ll need to remove all of the present special characters, save the page, and re-export your product list. This is currently a known issue within Shopify’s backend, so you can double check for this on your end as it has resolved CSV export issues for other stores in the past.
If you still haven’t received your product list export, you can get in touch with our Support Team so that we can take a look at your email address from our end. As we will need to access your account for this, you’ll need to visit our Help Centre here, and log in to your account to create a support request. We’re currently unable to provide account-specific support via the Shopify Community Forums at this time, but we’d be happy to continue assisting you further if you contact us via the Help Centre above.
- under Settings > General, you can check wether or not you have any special
characters in
your store name : NO SPECIAL CHARACTERS in our store name
Please help us to download our products
** @LOGICA **
Thanks for checking. In this case, you can reach out to our Support Team via the Help Centre here, as mentioned above. From there we’ll be able to access your account securely, and troubleshoot this matter further.
The Sheet Master app https://apps.shopify.com/sheet-master (currently free) has a product & inventory export template might solve your need on product export, you could give it a try to see if it works.
Video demo: https://youtu.be/o9gWl5PxEls