Why am I not receiving sale notifications despite having full permissions?

Shopify Discussion
1

I am a staff member of our store. I have been given all permissions. I am set up to receive notifications of sales, including the “cha-ching”, yet I am not receiving any notifications. No email. No sound. The test notification works. What am I missing? Please help!

2

Hello @4jardania

I would like to give you the recommendation to support you.

I think you should re-try adding a recipient for new order notifications so kindly follow steps below:

  1. From your Shopify admin, go to Settings > Notifications.

  2. In the Staff order notifications section, click Add recipient.

  3. From the first drop-down menu, select the email address for the notification from the following options:

    • Select Email address, and then enter a new email address that you want to send the order notification to.
    • Select a staff to send notifications to their email.

  4. If you want to create notifications for orders from a particular POS location or from the web, then select a location from the list. You can select All to create notifications for all orders. To add notifications for more than one specific location, you need to create them as separate order notifications.

  5. Click Add an order notification.

After you’ve set up a new order notification for an email address, you can test it by clicking Send test notification.

Related Post: https://help.shopify.com/en/manual/orders/notifications/order-notifications

I hope the above is useful to you.
Best regards,
GemPages Support Team