I apologize if this question has been asked previously. I looked and didn’t the answer, but I may have missed it.
Anyway, my store is exhibiting sudden odd behavior with shipping. I offer both UPS and USPS shipping to my customers. There’s no problem with the shipping from the customer’s perspective. When the customer checks out, they are offered either UPS or USPS as shipping options. No problem!
The problem I’m having is on my end. When I need to create a return label, or if I create a fresh shipment outside of a customer’s order, I am only given USPS as a shipping option. This is a new behavior. I used to be allowed to choose UPS or USPS when performing these operations and I don’t know what changed. I’ve looked at all the parameters I can think of in the store to find the problem. I thought maybe it was a “Shipping Fulfilment Location” issue, but that doesn’t seem to be the case. I did try changing the default Ship From address, but that didn’t work. And this behavior is across the board, regardless of the Ship To address (i.e., it’s not because the Ship To address is a PO Box or anything like that). Obviously, I’m missing something.
There are currently some limitations with Shopify Shipping’s return label feature, one of them being that return labels can only be generated using USPS. If you’d like to generate return labels using UPS, you’ll need to do this by adding your own UPS account to the Shopify shipping settings.
Do you already have your own UPS account connected on your shipping settings?
If so, you can navigate to Settings > Shipping > Carrier accounts > Manage carriers > Click edit next to UPS. From there, under the heading Account to buy labels, you’ll want to check if Your UPS account is selected, as this option is the one that will enable you to purchase a return UPS label.
I totally understand how beneficial it would be to purchase a UPS return label natively via Shopify Shipping though. Because of this, I’ve submitted this feedback along to our developers so that we can look at ways of improving our platform. Just a note that we can’t guarantee when and if changes will be made, or provide a timeline for updates on this request. However any updates will be listed in our changelog here.