Why am I receiving 'failed to pay invoice' for my store subscription?

Shopify Discussion
1

Hello Everyone,

Can anyone help me with why I keep receiving “failed to pay invoice” whenever I try to pay for my store subscription this month?

2

Hi, @Hannah250 !

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help.

It sounds like you are running into issues when attempting to pay your subscription fee. Is this your first time using this payment method to pay for your Shopify subscription? Or, has it suddenly stopped working? Either way, you will want to ensure that the following transaction types are enabled on your card: online, recurring, and cross border. The card issuer can disable these types of transactions at any time if they are concerned about activity on the card, which is why you may be experience issues with a card that you have successfully paid for things with in the past.

The best option here would be to review the payment requirements for your Shopify billing, and reach out to your bank to make sure that the correct transaction types listed above are enabled for your card.

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

3

Please,how can I change the billing currency of my store.

My bank is not allowing transactions in other currencies.

4

Hi again, @Hannah250 !

Thanks for following up.

Great question. Local currency billing is available for merchants who are located in the United Kingdom (GBP), India (INR), Canada (CAD), Singapore (SGD), and European Union countries where the Euro is the official currency (EUR). For all other countries and regions, Shopify bills are issued in USD.

If you are eligible, then you can change your currency by following these steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. In the Payment methods section, under Billing currency, click the … button, and then click Change billing currency.

  3. In the Change billing currency dialog, select your new billing currency from the drop-down menu.

  4. Click Save.

You can also check out our billing guide that goes into more detail.

If you have any other questions, feel free to follow up and let me know. Additionally, I’m always looking to help out merchants with ideas or feedback related to their stores, so we can continue our discussion further!