I have an online shopify store but recently saw an Unauthorized charge on my account of $25 coming from Shopify. I’ve tried looking for areas to reach out to someone to find out where/why I’m being charged for this amount but shopify make it hard to contact them when having issues.
Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/questions#/contact/chat
Hi @msherman ,
You can see a full detailed list of your bill in your store admin by taking the following steps:
Store admin > Settings > Billing > Bills and you can then download your bill via PDF to see all of the charges and double check this.
I also recently wrote a blog post in the Community about possible unknown charges which you might also find useful. Hopefully you can figure out what the charge is from this, but if you wanted to explore and discuss it further with someone on our support team in real time, don’t hesitate to log in here.
Was this where you’re having issues contacting support or was it somewhere else? Let me know.
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Thank you. This was helpful
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