Been charged

Shopify Discussion
1

Hi i have been charged and can not find out where i have been charged from and what for, im so confused and just want to make sure i never get billed for nothing again

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

It’s concerning to discover unauthorized charges on your account. Here are some steps you can take to investigate the source and prevent future occurrences:

1. Review Your Bank or Credit Card Statements:

  • Identify the Charges: Look for unfamiliar transactions, noting the amount, date, and merchant name.
  • Check Recurring Payments: Some services might have been set up for recurring payments without your knowledge.

2. Contact Your Financial Institution:

  • Dispute the Charges: Inform your bank or credit card company about the unauthorized charges. They can initiate a dispute process to investigate the matter.
  • Place a Fraud Alert: Consider placing a temporary fraud alert on your account to prevent further unauthorized transactions.

3. Search for Online Reviews or Complaints:

  • Identify the Merchant: If you can determine the merchant’s name, search online for reviews or complaints about them. This might provide clues about their legitimacy.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly