I was charged 433.99 three times and there is no information on what it is for or who it is too…
The only thing that shows up is SHOPIFY and a nine digit number?
No helpful number to call. Nowhere to email for a callback and the Chat bot is a joke.
Can someone please contact me about these charges
The option to “get support” is not on the website. I tried using Chrome and Edge web browsers.
Hi @Mikedg1347
Thank you for reaching out about this and I am sorry to hear there was an issue getting connected with our support team for further assistance. I’d be happy to help you with that. You can use this link to connect with our chat support if you do not have a merchant account with us: Shopify Help Center - Contact Support (no account).
From what you described it sounds like this may be an issue where your billing information has been compromised or someone within your household may be using your billing information on a Shopify store. To assist you in making sure that your card details are removed and future billing charges are stopped, please have screenshots of the charges on your banking statements to provide to our support team. They will also ask for the descriptor of the charges, which should look like SHOPIFY*########## (or similar).
If you are sure no one you know should be using your billing details on a Shopify store or services, then I do recommend contacting your bank to cancel your card and review your recent transactions for any other fraudulent charges.