Hello,
I’ve cancelled my subscription and deactivate my store 1-2 months ago, however i still got charge today of 29US$. Pls check and resolve. Thank you. Please reach out to me at jdclosetcollection@gmail.com
Hi @JDCloset .
As outlined on Section 5.10 of our Terms of Service here, Shopify doesn’t provide any refunds. In saying this, you can speak with our live support team to chat further about your specific situation.
To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our team can then take a look at your account from our end and discuss this matter further with you.