Why am I unable to link my Facebook shop with my online store?

Shopify Discussion
1

Good day

Please help me.

I am trying to link our shopify and Facebook shop.

1.I have Facebook as a sales channel when I start the setup, it needs to login to Facebook after the password is entered it states: “There is an error in logging you into this application. Please try again later.”

Trying again later has not solved the problem.(most recent problem)

2.When initially setting up the Facebook linking it did log in and continued with the setup but when we get to the section of selecting the page it doesn’t allow me to select the page with a grey block next to it saying I am not an admin of the page however I am an admin.(initial problem)

3.On the list of counties of shopify integrations with Facebook it can work in New Zealand thought that might cause the issue.

Please help

2

Hello, did you fully check this topics?

Facebook pixel - Shopify Help Center

3

Hi, @leen5 !

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

You mentioned that you are running into some issues when trying to link your Facebook Channel to your Shopify store. I’ll do my best to point you in the right direction. Firstly, I suggest uninstalling the app and reinstalling it afterwards. This will ensure that you are using the most up to date and using the correct Facebook channel. If this does not resolve the issue, I’d suggest trying to set up the app by using incognito mode and ensure that you have disabled browser extensions as these can change how the pages responds.

Here are a few troubleshooting steps you can try if your apps are not working:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

Let me know if these suggestions allow you to access the app and we can continue troubleshooting the rest of the set up process. If not, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Looking forward to hearing from you!

4

Good day Mac

Thank you for your assistance.

1.I uninstalled the channel & reinstalled it but still proved the same
error message when trying to setup & login to Facebook see screen capture
below;

2.I Have Cleared the cookies and tried it too - same result

3.I have tried incognito mode - Same result

4.I have tried installing via facebook - It also does not want to work.

[image: image.png]

5

Good day

Thank you for your assistance.

Unfortunately it did not resolve the error.