A. that when longing in, there is no indication that you are logged in except (Log out) usually it should mention the name of who is logging in, example : HELLO JOHN.
B. This will help the customer if they have more than one account OR the computer is used by more than one customer.
C. I also Found when creating a new account and there is a previous accounts, the email and the password of the last user is there and not deleted. all provisions should be blank. the only blank provisions are the first name and last name.
D. now when clicking on the Account to sign in, shopify takes you form LOG IN PAGE to MY ACCOUNT PAGE
the information in the MY ACCOUNT PAGE does not show your name and addresses you did while checking out and than abandon cart. what you see in MY ACCOUNT PAGE is ACCOUNT DETAILS with view addresses zero and you need to update it manually.
I know it’s a cache issue. Customers using multiple accounts from the same device are facing it.
But I cannot explain this to the customers. Please help.
The login flow depends on the customers account state. The state can be:
disabled: The customer doesn’t have an active account. Customer accounts can be disabled from the Shopify admin at any time.
invited: The customer has received an email invite to create an account.
enabled: The customer has created an account.
declined: The customer declined the email invite to create an account
If a customer’s account is enabled, they can use the account login form or the password reset form, both will work just fine.
If the customers account is disabled (they’ve never been invited) or invited (they been invited but not accepted the invitation yet) then they need to use the account registration form. When they try to create an account they will see a message like:
We have sent an email to your_email@example.com, please click the link included to verify your email address.
The problem occurs when a customer who is disabled, believes they have an account and they try to use the login or reset password forms. The error response they will see on that form is:
Incorrect email or password.
Which we’ve found can be source of the confusion. One solution is to replace that message with a bit more context. On your customers/login.liquid template, find this line:
{{ form.errors | default_errors }}
And replace it with something like this:
{% if form.errors %}
{% for field in form.errors %}
{% if form.errors.messages[field] contains "Incorrect email or password." %}
### Incorrect email or password.
If you've already placed an order but this is your first time logging in to your account, you may need to activate your account:
{{ 'Click here to try activating your account' | customer_register_link }}
Or, [Email Us](mailto:{{ shop.email }}?subject=Help Logging in) .
{% else %}
{{ form.errors | default_errors }}
{% endif %}
{% endfor %}
{% endif %}
Then customers will see this error message instead:
Incorrect email or password.> > If you’ve already placed an order but this is your first time logging in to your account, you may need to activate your account:> Click here to try activating your account> Or, Email Us.
Having issues with this. Customer has an enabled account. Can’t log in and the password reset isn’t working. When I send it from my side, she never receives it. She has checked her Spam as well.
As a customer on another shopify store I have been trying to login into my account and I keep getting the wrong email/password message. When I attempt to reset my password I get caught in a loop of entering my email and and the security check.
Same as above - as a customer, cannot log in. After checking the I’m not a Robot’ box, the green checkmark appears, but then nothing happens…cannot click submit, cannot do anything.