Why are customer notification emails landing in spam?

Shopify Discussion
1

Hello,

For some reason all of my customers notification emails such as order confirmation and shipping confirmation has been going to their spam/junk mail. It‘s happening only to customers with (outlook, hotmail, and ICloud). Have anyone else experienced this? I have G Suite setup within Shopify. All of my DNS settings such as DKIM and SPF are set up.

1 Like
2

Hi Blessed,

Did you get an answer for your question here?

3

No I didn’t.