My shopify payments on hold and i don’t know for what reason, i was so excited to finally advertise my shop then i realise i can’t accept shopify payments. can somebody help?
There are many reasons for the Shopify Payments placed on hold, oftentimes it’s for verification purposes. Just wait for the Shopify email, they’ll provide you with the next steps.
Hey Nick, but i didn’t recive any email from shopify about it what can i do?
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Reach out to the merchant support team, they’ll look into it.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
I had this problem before too and it was really bad!
Hi there, @IlanWassa !
I’m sorry to hear your Shopify Payments are on hold, I know that can be frustrating and something that you want to resolve as soon as possible. Your payments could be put on hold for a number of reasons, such as your account being reviewed (which happens to all Shopify Payments accounts periodically), or there being missing information on your account. If there is anything needed from you (for example, if you need to upload a document) there will be a notice on the homepage of your Shopify admin. If there is no notice, you can get in touch with our live Support team through the Help Center and they will be able to look into the status of the hold. We’re available around the clock through callback, live chat, and email!
I hope this information helps, and please let me know if there’s anything else I can clarify for you.