Why are my order confirmation emails not being sent automatically?

Technical Q&A
1

Order confirmation emails are not currently being sent when orders are placed at my store.

From the order UI if I click the “resend email” button, the order confirmation is then sent and the original also arrives (2 emails are sent)

Is anyone else suffering this or know the resolution?

2

Hey @fleshandblood ,

We need to gather some further context so we can pinpoint where this issue is stemming from:

  • Are you fulfilling orders through a third-party app such as Printful?
  • Does this same issue occur when sending yourself a test email? Via Settings > Notifications > Order confirmation > Preview (tip right corner) > Send test email.
  • Has this just started happening recently? Do you recall any changes made to your site that may have impacted this?

Look forward to hearing from you!