Hello,
My store is LIVE and is not password protected. I have been unable to set up facebook shop because facebook has not approved my products.
The reason provided is: Make sure this product is available to your Online Store and isn’t password protected.
Some products don’t even have a reason as to why they have errors on facebook.
I have tried several times but i get the same error! Please assist
We had a similar issue where we published about 100 products but only 3 got approved and the other ones rejected with the same reason above. What we did was to go to the store dashboard > go to facebook channel > on the product status section click on all products. You will see a list of your products with the error message. Each should have a column named available on facebook with a checkbox. Untick this for the failed products and save. wait for a min and then tick them again and save. For us this seemed to have re-submitted products successfully.
this worked! thank you!!
For us it showed “No description”. After fixing the description, it worked.