What does shopify mean when the below error message is shown? We have products that aren’t showing on Google, Facebook or Insta shop.
Suspended account for policy violation in [Shopping_ads] [NZ].
Hi, @GAWairau !
Have these products shown up on the Google, Facebook, and Instagram channels in the past, or have they always been missing? Double check that all of the products you want to appear on those channels are marked as available on each channel.
Is the error message you’re seeing appearing on the Google channel? The error can sometimes appear if a prepaid credit card is used in Google Merchant Center, though Google does not share specific details with Shopify as to what causes these account suspensions. I recommend checking out this document from Google that covers account suspensions. You can submit an appeal to Google there as well.
If your products aren’t showing up on Google Shopping, head to Google Merchant Center and examine the issues on Diagnostics tab. It will give you a better idea of what are the issues and how to resolve them.