A merchant is experiencing significant delays with Shopify payouts that have been pending for over a month. Despite contacting support approximately 50 times via chat, they receive only generic responses to “be patient” and wait for an email from the payout team, which never arrives.
Key Issues:
Large sum of money frozen in pending payouts
Orders already fulfilled and shipped to customers
Merchant unable to pay suppliers or bills
Support repeatedly escalates but provides no resolution or timeline
Community Response:
Another user reports dealing with similar payout issues since October and switched to Lightspeed POS as a result
One suspicious comment provides a WhatsApp number (likely spam/scam)
Additional merchants report identical experiences with pending payouts and unresponsive support
Resolution:
The original poster eventually received their funds after chatting with support daily for 2 months
Root cause: Shopify had incorrect bank account information on file (happened twice)
Some users have abandoned Shopify Payments entirely due to poor customer service
Summarized with AI on November 1.
AI used: claude-sonnet-4-5-20250929.
Can anyone help me figure out how to fix my pending payouts so I can get paid? I have a LOT of money in payouts that have been pending for a month. It has been over a month and we cannot get any answers on the chat. We’ve probably tried contacting them 50 times (not joking). They keep saying- “be patient, you will get an email from someone on our payout team”. I haven’t received any emails.
I am BEYOND FRUSTRATED. I need this money to pay for the products that I have already shipped to the customers. And, we have already fulfilled these orders.
I am still waiting for someone to contact me from Shopify and releasing my funds that all say pending and have for several weeks. I need my money now so I can pay my bills. The orders have already been shipped and you legally cannot hold my money. We have been chatting for over 4 weeks now and no one will give me any answers. If it isn’t fixed ASAP we will be forced to not use Shopify since you do not stand behind you product and fix the problems.
Whatever became if your issue? I am suddenly and inexplicably experiencing the same thing. Customer bought two items, they were mailed with delivery confirmation and arrived but my payout has been stuck in pending for 2 weeks.
I contacted customer support via the chat who said that they escalated the issue, and now I’m waiting for a reply much the same as every other threat I’m reading about this problem.
I went with Lightspeed system and canceled my POS with Shopify. I only now use Shopify for my website and shipping. Customer service with Shopify is non-existent!!