Why are my Shopify payouts still pending after 2 weeks?

I have run into an issue regarding payouts. I have orders coming through but im not getting payouts for them. i have entered my details in and scheduled a payout time but nothing has gone into my account. i have waited 2 weeks and still nothing, they all saying pending. please help.

Hi @samantha110 ,

Did you process these orders before you completed setup for your payment gateway? Were these orders processed via Shopify Payments or through a different gateway?